My Sprint Phone Broke Again

I recently thought I was alone with a problem. (well, my wife’s problem.)

My wife’s phone had broken down (again!!) and I was off to the Sprint store for a quick fix.

After a speedy look-up on Sprint.com for nearest locations, I was off to a local Sprint store.
(Note: Did you know that one of the most popular functions on brick-and-mortar online sites is the ‘find a store’ link? Kinda ironic, huh?

This trip was before the ‘holiday rush’ so I expected a painless visit. Wrong.

The Sprint store was teeming with people, and they did not look happy.

I expected some hopeful faces as they perused the fresh, hot tech goodies that Sprint had to offer this holiday season.

These weren’t people trying to surprise their loved one with a new-fangled smart phone from Sprint, however, these were people with BROKEN PHONES.

Well, I waited 45 minutes for a customer service representative to assist.

As I waited, waited, and waited, 15 people (I counted) approached the ‘greet’ desk and said:

* Yeah, this isn’t working…
* Something happened to this phone….
* Can I get someone to take a look at this?

It was a continual train of tech support tickets entering that Sprint store in early December. The long wait got me thinking….

Now, if there was something to do as I stood near the ‘check-in’ desk at the Sprint store.

Idea:
Why doesn’t Sprint turn this ‘inevitable’ technical wait time into an opportunity? I highly doubt that this deluge of broken phones was an anomaly.
The same in-store technical support line is forming tomorrow and the days following.

Sure, I could browse the main ‘tech toys’ that cover the walls of the Sprint store. This got old after five minutes.

  • How about putting a Nintendo WII or Xbox 360 in the waiting area as you waited for your turn?
  • How about a fresh cup of coffee and a snack while I wait? Even the Jiffy Lube gives me this!!!

It is time for Sprint to turn this grueling wait into something fun.

Kudos to ‘Danny’ for finishing this experience strong; he addressed my issue and hooked me up with a new phone in record time after my number was called.

Until next time,

Dan Naden
Naden’s Corner

Share Button
Follow

Get every new post on this blog delivered to your Inbox.

Join other followers: