Sea World presents a charming day…with a catch
I am surrounded by Cookie Monster, Elmo and Bert, as they dance to a catchy tune about letters and numbers.…
Category: Customer Service (page 2)
Blackberry’s customer service misfortunes
With my flight hours away, and my departure gate in sight, I decided to move off the main pathway of…
@ Best Buy, it’s the stuff that brings them in….
Since when have we become so ‘accessorized’? Recently, I visited a Best Buy and expected to find wall after wall…
Chuck E. Cheese’s childhood magic leads to adult dullness
If there’s a children’s birthday party frequent flier club, I am approaching medallion status. When I walk into the Castle…
Want to be a leader? Hold onto your self-esteem
Read on: Guest post from Edward Caulfield from Serious About Service. Thank you Edward for your contribution. If you were…
Family unmemory: Highway robbery at the photo studio
With hair combed, pants pressed, coordinated outfits, and smiles glaring, the Naden family, ages 4 months to 83 years, opened…
Customer Mistake: When someone wants to do business with you, don’t push him aside.
You run into a friend into the grocery store; a perfectly timed reunion that always makes both parties feel better.…
Home Depot: Help is all around you
Home Depot is a marvelous place if you are a homeowner or hope to soon become one. You can dream…
Act with Authenticity and Commitment for Stellar Service
Naden’s Corner is moving its location for a week!! I met the Who’s Your Gladys? crew (Marilyn and Lori Jo)…
Turn it off and pay attention
Don’t miss the special moments in life (either personally or professionally) by focusing on a digital device. Stay in the present and impress your friends, colleagues, and clients.
Video: Make it Amazon.com-easy to share feedback
You can learn from the sheer simplicity of Amazon.com. After a recent conversation with their customer support team, they e-mailed me a brilliantly simple message. Incorporate this philosophy into your business and never look back.
Cracker Barrel’s Good Marketing Moment #2
After some sleuthing, I found out that not only is Cracker Barrel selling and promoting music in-store, but they also have an online store that offers music from some country newest (Rodney Atkins) and most classic (Alan Jackson and George Jones) artists. Interestingly enough, many of these titles were created just for Cracker Barrel’s distribution. Nice.
3 ways that convenience stores can get better
The convenience store industry is BIG business. From its first iteration in Dallas, Texas in 1927, the average convenience store…
Can a fireworks show make you think differently about your customers?
Ooohhhhhh. Ahhhhhh WOW! The crowd echoed in unison as fireworks lit up the night sky all over this great nation…
A lesson in demotivating your employees
Don’t you hate it when you are not free? Don’t you hate it when you are not in control?Don’t you…
Thanks for your interest; now we will just ignore you.
You know that itch that just won’t go away. Well, I have an area in my front yard that just…
So what’s your green grass?
Our family visited the ultra-chic ‘The Domain‘ shopping mall in Austin, Texas this past weekend. The Domain has been open…
Hyatt’s Lost Pines: THE place to vacation near Austin
Nestled amongst the ‘Lost Pines’ of Central Texas is a true gem — the Hyatt Regency Lost Pines Resort and…
Home Depot Raises This Customer Up
My Dad is great. When he comes to visit, he crosses ‘home projects’ off the list faster than Usain Bolt.…