Chik-Fil-A’s Cows on the Loose
A barren water tower stretches over metropolitan Atlanta. Thousands pass each day without even a furtive glance toward the metallic…
Category: personal connection (page 2)
When’s the last time you talked with your customers?
Have you heard someone say?: “To have a friend, you need to be a friend.” Can this quote be repurposed…
4th of July: It’s got it all
The 4thof July has always been one of my favorite holidays. The day’s pace slows (at least for adults), although…
It’s the people that count
I’ve been around more product launches/refreshes/reworks than I can remember. Each experience introduces its own unique pitfalls and opportunities. Throughout…
Make them remember the key points, not the pizazz
You sit down in your seat, awaiting the presenter to start his magic. You’ve been in this position enough before…
You are not going to believe this
“Because the hook brings you back I ain’t telling you no lie. The hook brings you back On that you…
Believe you can’t get noticed with direct mail? Think again.
Looking across the headlines these days, there are some highly-evident truisms: There’s strife in the Middle East Our elected leaders…
Pull up a chair and talk with your customer
Peel back the vulnerabilities of a person and you discover his true self. If you keep your eyes and mind…
What a tapir and termite taught me about the power of interaction
There are just some days that you’ll always remember. Months, even years could pass, yet a few singular days remain.…
Audience 101: Talk with us, not at us
Shortly after the calendar flipped from 2010 to 2011, our family attended our neighborhood’s church for an uplifting Sunday morning…
Chuck E. Cheese’s childhood magic leads to adult dullness
If there’s a children’s birthday party frequent flier club, I am approaching medallion status. When I walk into the Castle…
A cautionary tale: the Smartphone names of the future
Smartphones (Android, iPhone, Blackberry) are omnipresent and show no signs of ceasing. Apple has done a dazzling job at creating…
Customer Mistake: When someone wants to do business with you, don’t push him aside.
You run into a friend into the grocery store; a perfectly timed reunion that always makes both parties feel better.…
Home Depot: Help is all around you
Home Depot is a marvelous place if you are a homeowner or hope to soon become one. You can dream…
What are you doing to surprise your customers?
We are rarely surprised anymore. In our youth, we leapt for joy when opening that surprise sky blue bicycle for…
Act with Authenticity and Commitment for Stellar Service
Naden’s Corner is moving its location for a week!! I met the Who’s Your Gladys? crew (Marilyn and Lori Jo)…
Team meetings: Despite the pushback, keep having them
In a global world, you’ll typically work with professionals that are time zones apart. You’ll sip your morning coffee and…
You’ll miss the point if you talk too much
I’ve spoken with quite a few salespeople over the years. I’ve learned interesting tidbits from sales representatives near and far:…
Why doesn’t anyone communicate anymore?
“Nicholas, don’t throw that block at your sister,” I say tiredly. A menacing smile surfaces on his face as his…
Why one business scored while the other fumbled?
You take a few deep, cleansing breaths on the tee box. This drive will be a test. After checking stance,…