Are you ready for the biggest presentation of your life?

The crowd gathers in the conference hall; the buzz about your presentation is so alive you can feel electricity in…
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What can you learn by listening at Starbucks?

You can learn plenty by eavesdropping at Starbucks. I am not conspicuously listening, yet I’ll ‘hear things’ as I read…
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A suggestion for American Airlines.

I recently traveled on a spacious (who are we kidding?), make that NOT so spacious American Airlines jet for a…
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