M is for Marketing on the Internet in the mid-90s

Here’s a fun alphabetical look at the terms you’d be familiar with as a digital marketer in the mid-90s. I…
Share Button

Coffee Bean: Readying for a Starbucks Fight

I love to see new brick and mortar businesses start. I get a charge out of seeing businesses do their…
Share Button

Cirque de Soleil: Emotional rides given daily.

Breathless. Awe-inspiring. Captivating. Amazing. Remarkable. The adjectives can’t adequately describe the experience of Cirque De Soleil. This company has been…
Share Button

When you experience life, you remember.

There usually isn’t much chatter on an airplane. People stay engrossed in a book, movie, music, or just their own…
Share Button

What 3 behaviors repel visitors from your conference booth?

I recently attended a conference and noticed a few behaviors that I don’t think are conducive to maximizing one’s investment…
Share Button

Life lessons from a pint-size soccer pitch

I was nervous. It was soccer game day for teams named Tigers, Kickers, Dolphins, Yellowjackets. I’d hung up my soccer…
Share Button

A perilous moment in Round Rock, Texas

It’s not often that opportunity comes whizzing by your head, but on one mild spring night in Texas, it came…
Share Button

@WaltDisneyWorld: How My Mom Witnessed Customer Service Mastery

A stack full of pancakes… A heaping portion of hash browns… A delectable blueberry muffin that crumbles perfectly… Millions don’t…
Share Button

Making sense of the urge to belong

When I was young, I tried to fit into the crowd. I was ultra-concerned about what everyone else would think.…
Share Button

Why create a billboard that can’t be read?

Would a teacher write on a whiteboard with letters that are too small for his children to read? During a…
Share Button

Blackberry’s customer service misfortunes

With my flight hours away, and my departure gate in sight, I decided to move off the main pathway of…
Share Button

Going Home Again

The bike path where I drove to McDonald’s is gone. Grass now covers what used to be a well-formed path…
Share Button

What key things would you look for in a leader?

Fellow blogger and leadership guru, Mark Snead, talked with numerous leaders and posed this question: If you were hiring someone…
Share Button

@ Best Buy, it’s the stuff that brings them in….

Since when have we become so ‘accessorized’? Recently, I visited a Best Buy and expected to find wall after wall…
Share Button

Learning from Central Market: Sights, sounds and smells that make you spend

Watermelon juice High-quality, corn-fed Angus beef Fluffy, moist Blackberry muffins Hungry? Central Market in Austin, Texas makes shopping a dazzling…
Share Button

When’s the last time you talked with your customers?

Have you heard someone say?: “To have a friend, you need to be a friend.” Can this quote be repurposed…
Share Button

How NOT to introduce someone to your team

A manager hires a new worker and can’t wait to get her started. He gets her settled in her new…
Share Button

Slow down

See Bob tweet, flickr, stumble, ping, bumble, snap, like, check-in, lurk. See Bob frantic, frenzied, stressed, overloaded, overburdened as he…
Share Button

4th of July: It’s got it all

The 4thof July has always been one of my favorite holidays. The day’s pace slows (at least for adults), although…
Share Button

It’s the people that count

I’ve been around more product launches/refreshes/reworks than I can remember. Each experience introduces its own unique pitfalls and opportunities. Throughout…
Share Button
Follow

Get every new post on this blog delivered to your Inbox.

Join other followers: