United Airlines Posts

The secret to a more tranquil airport

Juan Alvarado please report to the check-in desk.

Attention: For your safety, please keep your bags next to you at all times. Please report any suspicious behavior to airport security personnel.

Flight 421 to Seattle, WA has been delayed. Our new departure time is now scheduled for 6:55pm.

There are usually no quiet zones at airports. Airports will soon become places that are ‘off-limits’ to those with high blood pressure.

Quiet and airports don’t seem to coexist.

Noise is always bouncing around the terminal about supposedly ‘urgent’ news. Important announcements become almost blasé. When everything’s important, what isn’t?

It doesn’t appear that anyone is paying any attention to the incessant intercom voices that permeate airport terminals. As announcements echo throughout the cavernous terminal, people don’t seem to notice. Headphones stay in ears. Eyes stay centered on iPhone screens. Books stay opened.

How about a better way?

How about meeting people at their place of comfort, escape, connection? The phone.

Could you ‘exclusively’ make gate change announcements, cancellations, delays, zone news via texts or e-mails? People are already transfixed to their devices, so why not share information through that medium? For those that don’t have a phone, the airlines could distribute a simple pager device that’s returned when boarding happens.

Think the pagers that are distributed after you place your order at Panera Bread or while you wait for your table at Outback Steakhouse. In exchange for getting on the plane, you return your pager to the airline.

The advantages are clear:

  • A quieter, less stressful environment for travelers
  • Removal of frequent communication barriers or mixed signals equals a more informed, ‘in the know’ traveler
  • Lower operating costs for airlines/airports (relying on scalable technology instead of error-prone humans)

Take a listen during your next airport visit and observe the various voices, announcements, news competing for your attention.

Go ahead airlines: it’s time to create a more informed, less frazzled airline passenger.

Until next time,

Dan Naden

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A missed opportunity for airports

Is there an opportunity to create a ‘real-time/face-to-face’ network within airports?

Could a flight delay help you make a priceless connection?

Connecting with associates and friends over LinkedIn or Facebook is beneficial; these advancing tools surely have their place in our society.

Eye contact, gestures, and verbal exchanges, however, are vitally important to form, build, nurture relationships. Waxing poetic over Wi-fi won’t bring this to life.

Some face-to-face networking happens in airport bars or restaurants, but is there a way to blend technology (who’s in the airport, whom does he know? what does he do? what’s keeping him up at night?) with executives and managers who’d love to better themselves and others during his layover?

As long as an executive is ‘open’ to an exchange, he could post his ‘need/interest’ (for example: I am Joe Smith; I am waiting for a flight to Dallas, TX; I am seated at Gate H2; I have 3 hours until the flight departs; I’d like to figure out how my business could leverage cloud technology.) These messages shouldn’t just be broadcast via social networks, but over the TVs that play the same monotonous news headlines over and over again.

Businesspeople usually have hours before their next flight and they are usually in ‘business mode’ since that ‘just-completed’ meeting or phone call.  How about giving them a chance to grow while waiting to depart? Maybe you’ll gladly want your flight delayed so you can continue to nurture a relationship.

Until next time,

Dan Naden

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There’s a 747 in your garage.

Passion is contagious. We just want to be around people who believe in a cause and won’t take ‘no’ for an answer. If you can find a way to ignite that ‘fire within’, you will be surprised what you can accomplish.
A friend of mine gets a charge from the world of financial advice. He’s able to relate the changes in our tax code to the real world. Confused over the many mutual fund option? He clearly and concisely presents the best choices depending on your financial goals.

Another friend of mine really enjoys guitars. He is able to discern how different types of wood affect the guitar’s sound. He can look at a guitar and almost routinely recite the make, model, and serial number. He’s all things six-string.

These two individuals are experts in their ‘craft’ and display an enthusiastic passion for their area of focus.

The Wall Street Journal recently wrote an article on one man’s obsession with Pan Am.
Anthony Toth grew up admiring all of the specific details and interworkings of an aircraft. In fact, when he accompanied his parents on overseas vacations, he would document all the particulars of the flight attendants, the service, the audio announcements – anything that he could capture.
Mr. Toth’s focus was mainly on the now-defunct Pan Am Airlines. This once-proud airliner shuttled people around the globe in style. This was a day when you got much more than a bag of peanuts for your journey. Linen tablecloths, fine china, roomy cabins were the norm – not the exception.
This passion has consumed Mr. Toth to the point where he has recreated a 747 Pan Am cabin in his garage. He works in the industry for United Airlines and sometimes holds meetings, mixers, and events inside the cabin replica in his garage. This is a man that knows his industry. Never satisfied, Mr. Toth is always searching for that next napkin, straw, or swizzle stick to add to the authenticity of the scene.
How committed are you to your passion? If you are lacking commitment, what changes in your life do you need to make to align yourself with your passion? Everyone has a passion deep inside – the key is to clear away the clutter that is obscuring us from this truth.
Here’s the full article:
Until next time,
Dan Naden
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