customer service

The Big Question: How’s Business Going

I make it a point to pose the following question to an unsuspecting waiter, hostess, cook, or ‘owner-looking’ person at…

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conference, connection, community

The Right Way to Disengage at a Conference

I attended a conference recently. Honestly, I love conferences. The great ones have a pulse, an energy that’s contagious and…

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4th of July: It’s got it all

The 4thof July has always been one of my favorite holidays. The day’s pace slows (at least for adults), although…

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Video: Building community is an emotional event

Take just over 2 minutes and learn why we are all seeking community. You frequent and are drawn to places…

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