Follow up with People to Get Better

Let’s say you are a project manager at work. You missed a few key technical components for a project mid-stream. You’ve heard it from your boss, your colleagues, even your dog. So what do you do?

1. Apologize to the team for your oversight. They’ll like you for it.

2. Tell each team member that you want to improve your understanding of the project’s technical components.

3. Map out a ‘touch point’ plan to ask each team member the following: “How am I doing with improving my technical understanding?”

4. Thank each team member for their generosity in helping you grow in your role. Ask them if there’s anything you can do for them. Try it; it works.

Next time: The Final step. The Process of Becoming a Leader