Top Golf: Defining the Golf ‘Experience’
I’ve been to a number of driving ranges. They are good places to fine-tune a few weaknesses, let out some…
Category: Atmosphere. Customer Service
Coffee Bean: Customer Focused every day
I have high expectations for new businesses. I have an expectation when entering a new store that I’ll be treated…
Coffee Bean: Readying for a Starbucks Fight
I love to see new brick and mortar businesses start. I get a charge out of seeing businesses do their…
Taking a survey at 30,000 feet with Delta Airlines
30,000 feet above the ground. The air is thin. Sinuses are congested. Time sometimes drags. I’ve read a book, written…
Sea World presents a charming day…with a catch
I am surrounded by Cookie Monster, Elmo and Bert, as they dance to a catchy tune about letters and numbers.…
What One Restaurant Did to Guarantee Repeat Business
A typical day becomes extraordinary when a SURPRISE appears. For restaurants, surprises are repeat business. If you can get someone…
What are you doing to surprise your customers?
We are rarely surprised anymore. In our youth, we leapt for joy when opening that surprise sky blue bicycle for…
Cracker Barrel — It’s Time to Slow Down
Rocking Chairs. Old Gas Station Signs. In-Car Bingo Games. Buying Candy from the General Store. What do you think of…