I wouldn’t do your job for all the money in the world.
On a typical day, you’ll encounter a wide variety of people, performing many different roles. Susan, the perky red-haired Starbucks…
Category: Airport
Microsoft: Windows 8 and Surface make a bold, brave statement
The last thing I want to do when I am readying to board a plane is getting sold on something.…
The secret to a more tranquil airport
Juan Alvarado please report to the check-in desk. Attention: For your safety, please keep your bags next to you at…
How to make airports more efficient
You stare at your watch. Why didn’t I leave earlier? This car can’t go fast enough. You make a quick…
Taking a survey at 30,000 feet with Delta Airlines
30,000 feet above the ground. The air is thin. Sinuses are congested. Time sometimes drags. I’ve read a book, written…
Dell wants us to do more; I vote for less
Standing in the long, plodding security line at the Austin Bergstrom International Airport, I glanced skyward. What else is an…
A missed opportunity for airports
Is there an opportunity to create a ‘real-time/face-to-face’ network within airports? Connecting with associates and friends over LinkedIn or Facebook…
Pull up a chair and talk with your customer
Peel back the vulnerabilities of a person and you discover his true self. If you keep your eyes and mind…
I Almost Missed my Flight Because of an Accenture Ad
What do you do at an airport while waiting for your flight? Many glance groggily into their iPhone or Blackberry.…