When your team grows, check your attitude – Part 2
In Part 1, we shadowed Bill as he struggled with the expansion of his marketing team. Two new hires joined…
Category: Appreciation
When your team grows, check your attitude.
‘Bill’, a marketer, is a good team player for his organization. He seeks training when it’s available and always extends…
@Southwest Air: Customer Can Do Attitude is THE rule
The orders come in like rain as the flight attendant pushes the bulky cart up the cramped aisle: I’ll take…
Pull up a chair and talk with your customer
Peel back the vulnerabilities of a person and you discover his true self. If you keep your eyes and mind…
Season of Appreciation
During this holiday season, let’s take time to thank those who help us on a daily basis. Whether it’s the…
Selfless customer service for our nerf-eating dog
Life sometimes deals you a curve ball. We had one recently with our chocolate Labrador. If you’ve been around chocolate…