When your team grows, check your attitude – Part 2

In Part 1, we shadowed Bill as he struggled with the expansion of his marketing team. Two new hires joined…
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When your team grows, check your attitude.

‘Bill’, a marketer, is a good team player for his organization. He seeks training when it’s available and always extends…
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@Southwest Air: Customer Can Do Attitude is THE rule

The orders come in like rain as the flight attendant pushes the bulky cart up the cramped aisle: I’ll take…
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Pull up a chair and talk with your customer

Peel back the vulnerabilities of a person and you discover his true self. If you keep your eyes and mind…
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Season of Appreciation

During this holiday season, let’s take time to thank those who help us on a daily basis. Whether it’s the…
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Selfless customer service for our nerf-eating dog

Life sometimes deals you a curve ball. We had one recently with our chocolate Labrador. If you’ve been around chocolate…
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