Customer Mistake: When someone wants to do business with you, don’t push him aside.

You run into a friend into the grocery store; a perfectly timed reunion that always makes both parties feel better.…
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Act with Authenticity and Commitment for Stellar Service

Naden’s Corner is moving its location for a week!! I met the Who’s Your Gladys? crew (Marilyn and Lori Jo)…
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Dear Roger Goodell: you’ve some pint-sized fans

When we sit down to watch a little weekend gridiron action, my daughter politely asks, “What team are we cheering…
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Turn it off and pay attention

Don’t miss the special moments in life (either personally or professionally) by focusing on a digital device. Stay in the present and impress your friends, colleagues, and clients.
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Your Best Customer is Waiting to be Discovered

Have a customer testimonial for your Web site or marketing materials? Decent. Do you make courtesy calls to your best…
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