The key to any first-rate motel/hotel experience is the initial impression. For many travelers, this means the front-desk exchange. You stumble up to the counter, usually road-weary from travel and you just want to get to your room.
My recent experience to the La Quinta went something like this:
I ambled groggily up to the front desk counter after a number of hours behind the wheel. The fresh-faced lady behind the counter greeted me with a smile and asked me how I was doing. Trust me — this does not happen at ALL motels/hotels. I was pleasantly surprised and we proceeded to exchange in some conversation. She gave me all the particulars about room location, continental breakfast, and check-out time and wished me a good stay. I got the key card to my room with a smile on my face.
The room was clean, presentable, and a welcomed respite after a long day on the road. I did not really need the high-speed Internet connection, but it was nice to know that it was there ‘just in case’. For the most part, I fall asleep in minutes, but the La Quinta relaxed atmosphere put me out like a light in a matter or minutes.
The only blemish on this visit: the door leading to the stairwell made a loud noise whenever it closed. It sounded like a treasure chest slamming shut anytime somewhere ventured down the stairs.
Thank you La Quinta. You have a loyal customer now. Keep up the great work.
Until next time,