Lou Malnati’s: Bringing exceptional service to your doorstep
It’s pizza night. You pick up the phone and dial-up your local Domino’s, Pizza Hut, or Little Caesar’s. The pizza’s…
Category: shopping
Microsoft: Windows 8 and Surface make a bold, brave statement
The last thing I want to do when I am readying to board a plane is getting sold on something.…
The big question: How’s business going?
I make it a point to pose the following question to an unsuspecting waiter, hostess, cook, or ‘owner-looking’ person: How’s…
Blackberry’s customer service misfortunes
With my flight hours away, and my departure gate in sight, I decided to move off the main pathway of…
What One Restaurant Did to Guarantee Repeat Business
A typical day becomes extraordinary when a SURPRISE appears. For restaurants, surprises are repeat business. If you can get someone…
@ Best Buy, it’s the stuff that brings them in….
Since when have we become so ‘accessorized’? Recently, I visited a Best Buy and expected to find wall after wall…
Learning from Central Market: Sights, sounds and smells that make you spend
Watermelon juice High-quality, corn-fed Angus beef Fluffy, moist Blackberry muffins Hungry? Central Market in Austin, Texas makes shopping a dazzling…
A manual or no manual; that is the question
My parents jumped into this techie world with both feet. They purchased a slick, responsive Droid phone. I had a…
Apple’s best advertisers are its customers
I have a confession to make: I don’t own an iPhone. Go ahead call me an anomaly. I own a…
Randall’s brings reason to a 3-ring grocery shopping circus
Have you seen this before? The scene is your local grocer. Mom or Dad scrambles for the groceries while their…
Yellow: Moving beyond sunshine
Living in Texas is a bright yellow proposition. Over 300 days out of the year, the sun is shining radiantly…
Are you going Strawberry Shortcake on your customers?
Target is often my ‘home away from home’. There are weeks where my family visits the store ‘at least’ 3…
Dear Roger Goodell: you’ve some pint-sized fans
When we sit down to watch a little weekend gridiron action, my daughter politely asks, “What team are we cheering…
So what’s your green grass?
Our family visited the ultra-chic ‘The Domain‘ shopping mall in Austin, Texas this past weekend. The Domain has been open…
Why We Buy
If you are at all interested in marketing, merchandising, or consumer behavior, I have a book recommendation for you. Don’t…