Lou Malnati’s: Bringing exceptional service to your doorstep

It’s pizza night. You pick up the phone and dial-up your local Domino’s, Pizza Hut, or Little Caesar’s. The pizza’s…
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Microsoft: Windows 8 and Surface make a bold, brave statement

The last thing I want to do when I am readying to board a plane is getting sold on something.…
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The big question: How’s business going?

I make it a point to pose the following question to an unsuspecting waiter, hostess, cook, or ‘owner-looking’ person: How’s…
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Blackberry’s customer service misfortunes

With my flight hours away, and my departure gate in sight, I decided to move off the main pathway of…
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What One Restaurant Did to Guarantee Repeat Business

A typical day becomes extraordinary when a SURPRISE appears. For restaurants, surprises are repeat business. If you can get someone…
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@ Best Buy, it’s the stuff that brings them in….

Since when have we become so ‘accessorized’? Recently, I visited a Best Buy and expected to find wall after wall…
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Learning from Central Market: Sights, sounds and smells that make you spend

Watermelon juice High-quality, corn-fed Angus beef Fluffy, moist Blackberry muffins Hungry? Central Market in Austin, Texas makes shopping a dazzling…
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A manual or no manual; that is the question

My parents jumped into this techie world with both feet. They purchased a slick, responsive Droid phone. I had a…
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Apple’s best advertisers are its customers

I have a confession to make: I don’t own an iPhone. Go ahead call me an anomaly. I own a…
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Randall’s brings reason to a 3-ring grocery shopping circus

Have you seen this before? The scene is your local grocer. Mom or Dad scrambles for the groceries while their…
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Yellow: Moving beyond sunshine

Living in Texas is a bright yellow proposition. Over 300 days out of the year, the sun is shining radiantly…
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Are you going Strawberry Shortcake on your customers?

Target is often my ‘home away from home’. There are weeks where my family visits the store ‘at least’ 3…
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Dear Roger Goodell: you’ve some pint-sized fans

When we sit down to watch a little weekend gridiron action, my daughter politely asks, “What team are we cheering…
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So what’s your green grass?

Our family visited the ultra-chic ‘The Domain‘ shopping mall in Austin, Texas this past weekend. The Domain has been open…
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Why We Buy

If you are at all interested in marketing, merchandising, or consumer behavior, I have a book recommendation for you. Don’t…
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