M is for Marketing on the Internet in the mid-90s
Here’s a fun alphabetical look at the terms you’d be familiar with as a digital marketer in the mid-90s. I…
Category: Uncategorized (page 6)
Coffee Bean: Readying for a Starbucks Fight
I love to see new brick and mortar businesses start. I get a charge out of seeing businesses do their…
Cirque de Soleil: Emotional rides given daily.
Breathless. Awe-inspiring. Captivating. Amazing. Remarkable. The adjectives can’t adequately describe the experience of Cirque De Soleil. This company has been…
When you experience life, you remember.
There usually isn’t much chatter on an airplane. People stay engrossed in a book, movie, music, or just their own…
What 3 behaviors repel visitors from your conference booth?
I recently attended a conference and noticed a few behaviors that I don’t think are conducive to maximizing one’s investment…
Life lessons from a pint-size soccer pitch
I was nervous. It was soccer game day for teams named Tigers, Kickers, Dolphins, Yellowjackets. I’d hung up my soccer…
A perilous moment in Round Rock, Texas
It’s not often that opportunity comes whizzing by your head, but on one mild spring night in Texas, it came…
@WaltDisneyWorld: How My Mom Witnessed Customer Service Mastery
A stack full of pancakes… A heaping portion of hash browns… A delectable blueberry muffin that crumbles perfectly… Millions don’t…
Making sense of the urge to belong
When I was young, I tried to fit into the crowd. I was ultra-concerned about what everyone else would think.…
Why create a billboard that can’t be read?
Would a teacher write on a whiteboard with letters that are too small for his children to read? During a…
Blackberry’s customer service misfortunes
With my flight hours away, and my departure gate in sight, I decided to move off the main pathway of…
Going Home Again
The bike path where I drove to McDonald’s is gone. Grass now covers what used to be a well-formed path…
What key things would you look for in a leader?
Fellow blogger and leadership guru, Mark Snead, talked with numerous leaders and posed this question: If you were hiring someone…
@ Best Buy, it’s the stuff that brings them in….
Since when have we become so ‘accessorized’? Recently, I visited a Best Buy and expected to find wall after wall…
Learning from Central Market: Sights, sounds and smells that make you spend
Watermelon juice High-quality, corn-fed Angus beef Fluffy, moist Blackberry muffins Hungry? Central Market in Austin, Texas makes shopping a dazzling…
When’s the last time you talked with your customers?
Have you heard someone say?: “To have a friend, you need to be a friend.” Can this quote be repurposed…
How NOT to introduce someone to your team
A manager hires a new worker and can’t wait to get her started. He gets her settled in her new…
Slow down
See Bob tweet, flickr, stumble, ping, bumble, snap, like, check-in, lurk. See Bob frantic, frenzied, stressed, overloaded, overburdened as he…
4th of July: It’s got it all
The 4thof July has always been one of my favorite holidays. The day’s pace slows (at least for adults), although…
It’s the people that count
I’ve been around more product launches/refreshes/reworks than I can remember. Each experience introduces its own unique pitfalls and opportunities. Throughout…