Yellow: Moving beyond sunshine
Living in Texas is a bright yellow proposition. Over 300 days out of the year, the sun is shining radiantly…
What can you learn by listening at Starbucks?
You can learn plenty by eavesdropping at Starbucks. I am not conspicuously listening, yet I’ll ‘hear things’ as I read…
What a tapir and termite taught me about the power of interaction
There are just some days that you’ll always remember. Months, even years could pass, yet a few singular days remain.…
Are you going Strawberry Shortcake on your customers?
Target is often my ‘home away from home’. There are weeks where my family visits the store ‘at least’ 3…
Audience 101: Talk with us, not at us
Shortly after the calendar flipped from 2010 to 2011, our family attended our neighborhood’s church for an uplifting Sunday morning…
Chuck E. Cheese’s childhood magic leads to adult dullness
If there’s a children’s birthday party frequent flier club, I am approaching medallion status. When I walk into the Castle…
Want to be a leader? Hold onto your self-esteem
Read on: Guest post from Edward Caulfield from Serious About Service. Thank you Edward for your contribution. If you were…
Family unmemory: Highway robbery at the photo studio
With hair combed, pants pressed, coordinated outfits, and smiles glaring, the Naden family, ages 4 months to 83 years, opened…
A cautionary tale: the Smartphone names of the future
Smartphones (Android, iPhone, Blackberry) are omnipresent and show no signs of ceasing. Apple has done a dazzling job at creating…
Customer Mistake: When someone wants to do business with you, don’t push him aside.
You run into a friend into the grocery store; a perfectly timed reunion that always makes both parties feel better.…
Home Depot: Help is all around you
Home Depot is a marvelous place if you are a homeowner or hope to soon become one. You can dream…
What are you doing to surprise your customers?
We are rarely surprised anymore. In our youth, we leapt for joy when opening that surprise sky blue bicycle for…
Act with Authenticity and Commitment for Stellar Service
Naden’s Corner is moving its location for a week!! I met the Who’s Your Gladys? crew (Marilyn and Lori Jo)…
Team meetings: Despite the pushback, keep having them
In a global world, you’ll typically work with professionals that are time zones apart. You’ll sip your morning coffee and…
You’ll miss the point if you talk too much
I’ve spoken with quite a few salespeople over the years. I’ve learned interesting tidbits from sales representatives near and far:…
Why doesn’t anyone communicate anymore?
“Nicholas, don’t throw that block at your sister,” I say tiredly. A menacing smile surfaces on his face as his…
My 3 Most Memorable Halloween Costumes
Let’s take a departure from our normal ‘Naden’s Corner’ content. We’ll be back with our regularly-scheduled programming next week. It’s…
Dear Roger Goodell: you’ve some pint-sized fans
When we sit down to watch a little weekend gridiron action, my daughter politely asks, “What team are we cheering…
Video: Building community is an emotional event
Take just over 2 minutes and learn why we are all seeking community. You frequent and are drawn to places…
What has 5 feet and plays music really loud?
We recognize the familiar: A car with four wheels; a coffee maker with an on/off switch; a football game with…